How much is shipping?
We currently offer free shipping on all US orders. The average delivery time is 3-6 business days. Faster shipping methods are available for purchase as well as international shipping.
All orders are shipped on same business day as long as the order is placed before 5pm PST.
Do you require a signature on your packages?
We reserve the right to require a signature on any order at our discretion due to security concerns. If you are underage, DO NOT ORDER WITH US. We do not take fraud and underage ordering lightly. It is our obligation to report all credit card fraud to the authorities. Once again, DO NOT ORDER IF YOU ARE UNDERAGE.
How can I check the status of my order?
Go to "my account" and click order status to check status.
When will my order ship?
Orders paced before 5pm PST are shipped same business day.
How do I edit or cancel my order?
Email us at firstname.lastname@example.org as soon as possible. Once your order has been packaged, it cannot be modified.
How do I track my order?
Log into your account at TheSourceofAll.com. Click “My Account” and go to “Order Status.” Scroll down to the “Tracking Info” section of the page and click on the tracking number.
My order never arrived. What do I do?
First, check the tracking. If it’s still in transit, just wait until they deliver it. If it says “Delivered” and it hasn’t arrived, please contact your post office with the tracking number.
An item is missing from my shipment. What do I do?
Email us at email@example.com within 72 hours of receiving your order.
What is your mailing address?
Our mailing and return address is: 311Boyd Street, Los Angeles, CA 90013
Where do you ship from?
We ship out of Los Angeles, CA.
What if my order breaks during shipping?
We package all orders in a way to help prevent breakage during shipping. However, mistakes do occur and items break. In the unlikely event your item arrives broken, DO NOT throw away the box or packing materials. We will need CLEAR photos of the broken items as well as the box in order to file a claim with the shipping provider (USPS, FedEx).
Depending on the extent of the damage, we may issue a return-shipping label, or simply tell you to toss the broken item in the trash. In either case, a brand new replacement item will be sent out to you.
What will my package look like?
Your package will arrive in either a brown or white box. More valuable items will have FRAGILE stickers on them.
Can I have my order shipped to another address other than the one listed on my billing information?
Yes. The billing address is only used to verify the credit card information. However, we may request ID verification if the order is going to a different name than the one on the credit card in order to prevent fraudulent orders with stolen credit cards, as well as underage orders.
What if I need to update or change my shipping information?
Email firstname.lastname@example.org immediately. Once your order is shipped the destination cannot be changed.
What payment methods do you accept:
You can pay by any of the following: Visa, Matercard, Discover, and PayPal.
What if I choose to cancel my order?
Email us at email@example.com with your order number ASAP.
How do I create an account?
Click "sign up" at the top left corner.
Do I have to Pay Sales Tax?
You only pay sales tax if your order is being shipped to California.
When will my refund credit appear on my account?
You should see a refund post to your account 1-4 business days after the refund is issued. This may depend on your banks policies.
When will my credit card be charged?
Your card will be charged when you place your order.
Can I make an order over the phone?
Yes! Simply call us at (213) 687-7411. Our sales team will be happy to process a phone order for you.
How do I return my product?
You may return UNUSED products within 7 days or your purchase if they do not meet your requirements. First, contact us for an RMA number. Returns will not be accepted without an RMA number. Next, carefully package your items the same way they arrived. Be sure that all glass items are completely surrounded and cocooned with bubble wrap and packing peanuts. In the event a return comes back to us broken, no refund will be issued until a USPS claim is filed and paid out.
Does The Source of All accept USED PRODUCTS to be returned or exchanged?
No. We absolutely 100% WILL NOT accept used product returns. If it looks or smells like it was used, it will be thrown out immediately and no refund will be issued. There are no exceptions to this policy.
I received the wrong product.
If you received the wrong product(s), give us a call within 72 hours of receiving your package. DO NOT USE THE ITEMS. If the items are used, we cannot replace them. Once you contact us, our team will decide whether to issue a return shipping label and have you send the item back, or let you keep it and send you the correct item.
What is your return policy?
We understand the frustration of receiving something you ordered online and not being happy with it. To help alleviate your hesitancy to shop online, we offer a 7 day guarantee on UNUSED items. If you are unhappy with your item, let us know and we'll issue a refund. All preference based returns are subject to a 15% restocking fee OR the option to receive store credit for the full amount of your order. Just contact us, get an RMA# and send it back. After 7 days, returns are subject to a 25% restocking fee. Customers are responsible for shipping fees on return items if the return is due to preference. If there was a mistake in the order or an item came broken, we will cover the cost of the return shipping.
How do I contact you?
We try to make it super easy to get a hold of us. If it’s a question about your order, you can fill out our contact us form, email us at firstname.lastname@example.org, or call us at (213) 687-7411. If you have questions about an item, the following contact methods are available:
Contact Method Avg. Response Time
Phone (213) 687-7411 Instant Email email@example.com 12-24 hours Instagram @TheSourceofAll Facebook @TheSourceofAll 1-3 days
Snapchat @TheSourceofAll 24-48 hours
Can I change my order after I’ve made my purchase?
Yes, but only before it is packaged. If you need to make a change to your order, contact us immediately by phone or email. Once your order has been packaged it cannot be changed.
What if I do not like my item(s) and want to return the items for an exchange?
Not a problem! Contact us by phone or email to set up an exchange. We will issue an RMA number and have you send the item(s) back. If the item you’d like instead is of a greater value, just pay the difference, and If it’s of a lesser value, we’ll pay you the difference! PLEASE DO NOT USE THE ITEM IF PLANNING ON EXCHANGING.
How long does it take for a refund to be returned to my account?
Refunds should appear in your account in 1-3 business days. This mostly depends on your banks policy.